Return and Refund Policy

If you would like to return a product, request an exchange, or report an order problem, contact customer support before sending anything back.

We may ask for the order number, product title or SKU, selected option, photographs, and a short explanation of the issue so the correct product and fulfillment record can be reviewed.

Do not send a return to an address printed on a parcel or shipping label unless customer support confirms that it is the correct return destination for the request.

Return eligibility depends on the product, reason for return, condition of the item, completeness of the package, and whether the product can still be reasonably identified and inspected.

Where applicable, returned products should include the parts and accessories supplied with them, such as cables, connectors, mounting hardware, adapters, manuals, protective inserts, bags, or other included components.

For boards, modules, sensors, motors, drivers, and other electronics, the item should not be unnecessarily modified before the return request is reviewed.

If you receive a different product, model, option, quantity, or configuration from what was ordered, contact us with your order number and clear photographs of the item received.

Useful images may include the full product, label, board marking, connector layout, packaging, or other identifying details. This is especially helpful when two electronic parts have a similar appearance but differ in specification.

Once the order information and received item are reviewed, the available resolution may include replacement, return, refund, or another appropriate option depending on the circumstances.

If a product appears damaged when delivered, keep the packaging and photograph the condition before making further changes where possible.

For electronic components, avoid soldering, cutting wires, applying power, removing protective parts, opening sealed housings, or integrating the product into a larger project before the arrival-condition issue is reviewed.

Photographs of the outer parcel, shipping label, internal packaging, product surface, connectors, pins, wires, housings, and damaged area can help distinguish shipping damage from later installation damage.

Some products are sold as kits, sets, or bundles and may contain small accessories packed separately inside the parcel. Before reporting missing parts, check all internal bags, inserts, cartons, and protective packaging.

If an included component is still missing, contact support and identify which part is absent. Photos of the contents received may be requested.

For split shipments, confirm whether the missing item has a separate tracking number before submitting a missing-item request.

Electronic parts can be highly specific. A board, module, motor, connector, enclosure, or power component may function correctly but still not match a customer's intended project.

Before ordering, customers should compare voltage, pin layout, connector type, dimensions, current requirements, memory option, board version, mechanical format, and other relevant specifications with the intended application.

If an item was ordered in the wrong specification but remains in suitable return condition, contact customer support so the request can be reviewed. Approval can depend on the product condition and whether it has already been installed, altered, or used.

A return may be declined or require additional review when the item has been materially changed after delivery. Examples relevant to electronics include:

• soldered or desoldered boards and connectors;
• cut, stripped, shortened, or spliced wires and cables;
• components damaged by incorrect polarity, voltage, current, or wiring;
• products with burnt areas, broken traces, damaged terminals, or missing pins caused after installation;
• enclosures or parts that have been drilled, cut, glued, painted, or mechanically modified;
• consumable or fabrication materials that have been substantially used;
• items missing important supplied components or accessories.

These conditions do not prevent review where the product was supplied incorrectly or where a verified issue existed before customer modification.

1. Contact [email protected] with your order number.
2. Identify the product, SKU, and selected option involved.
3. Explain whether the request concerns damage, incorrect item, missing parts, compatibility, or another issue.
4. Provide photographs where they help show product identity or condition.
5. Wait for return instructions before sending the product.

Following the return instructions helps ensure that the parcel can be matched with the correct customer and order when it arrives.

Returned items may be inspected to confirm product identity, package completeness, physical condition, and whether the returned item matches the issue described in the request.

For electronics, inspection may consider board condition, connectors, pins, wires, soldering, physical modification, heat damage, installation marks, missing components, and other signs relevant to the product.

The result of the inspection may affect whether a full refund, partial refund, replacement, exchange, or another resolution is appropriate.

A partial refund may be considered when a return is accepted but the item is incomplete, missing accessories, materially changed from its original condition, or otherwise reduced in value for reasons unrelated to the reported issue.

The amount, if any, depends on the specific product and condition verified during the return review.

When a refund is approved, it is generally sent through the payment route associated with the original transaction where supported.

Payment processors and financial institutions may require additional processing time after the refund has been submitted. The date a refund is initiated by the storefront may therefore differ from the date it appears in the customer's account.

Shipping charges, return shipping costs, or other transaction amounts may be handled differently depending on the reason for the return and the circumstances of the order.

If you receive confirmation that a refund has been processed but the funds are not yet visible, allow for the normal processing time of the payment method used for the order.

If the expected processing period has passed, contact your payment provider or financial institution. You may also contact ZOLNEXA with the order number so we can review the refund status available to the storefront.

Products purchased at a discounted or promotional price may still be reviewed according to the same basic factors: product condition, reason for return, order history, and whether the item remains suitable for return.

A reduced selling price does not by itself determine whether an item is eligible or ineligible for support.

If you need a different model, configuration, or replacement product, contact support before returning the original item.

Exchange availability depends on inventory, product condition, shipping destination, and the reason for the request. In some situations, a return and new order may be more practical than a direct exchange.

For specification-selection issues, the original product generally needs to remain in suitable condition for exchange review.

Return shipping arrangements depend on why the item is being returned, the product involved, the shipping destination, and the outcome of the initial support review.

Please do not send a parcel before receiving return instructions. An unapproved return sent to an incorrect location may be delayed or may not be identifiable when received.

Electronic items should be packed securely to reduce the risk of bent pins, broken connectors, loose movement, moisture exposure, or impact during the return journey.

If the product was purchased as a gift, the original order number or purchaser information may still be needed to locate the transaction and confirm the payment and shipping record.

Refunds may need to follow the original payment route rather than being issued directly to the recipient of the gift.